Subscription Terms

Last updated: 28 July 2026 Status: Draft — pending review by our solicitor prior to commercial launch.

These Subscription Terms apply in addition to our Terms of Use and Refund & Cancellation Policy.

1. Plans

Prop IQ offers the following plans:

| Plan | Price (AUD, incl. GST) | Billing | |---|---|---| | Property Snapshot | Free | — | | Premium Property Report | $49 per report | One-time | | IQ Pro Monthly | $29 / month | Monthly, in advance | | IQ Pro Annual | $249 / year (approx. $20.75 / month) | Yearly, in advance | | Prop IQ Concierge | $99 / month | Monthly, in advance | | Agent Marketplace (Starter / Professional / Elite) | See /partners | Monthly |

Current features and inclusions are published on our /upgrade page and are incorporated into these terms.

2. Billing frequency and payment

Payments are charged when you start your subscription and then automatically on each renewal date (monthly or annual) until you cancel. One-time products (such as the Premium Property Report) are charged once at checkout.

All prices are in Australian Dollars and include GST where applicable.

3. Automatic renewal

Subscriptions renew automatically at the end of each billing period at the then-current price. You can turn off automatic renewal at any time from your Billing dashboard without affecting the current period.

4. Trial periods

Where we offer a free trial, we will tell you the length and the price that applies afterwards before you sign up. If you do not cancel before the trial ends, you agree to be charged for the first paid period.

5. Upgrades

You can upgrade at any time. Upgrades take effect immediately and the difference in price is pro-rated for the remainder of the billing period.

6. Downgrades

You can downgrade at any time. Downgrades take effect at the end of the current billing period so that you continue to receive the benefits you have paid for.

7. Cancellation

You can cancel your subscription at any time from your Billing dashboard. Cancellation takes effect at the end of the current billing period; you will continue to have access until then.

8. Failed payments

If a payment fails, we will retry the charge for up to 14 days. You will receive email notifications. If we cannot collect payment, your subscription will be paused and premium features will be disabled until payment is updated.

9. Price changes

We may change subscription prices from time to time. We will give you at least 30 days' notice by email or in-app notification before any price change takes effect on your subscription. If you do not agree to the new price, you can cancel before it applies.

10. Taxes

All prices include GST for Australian customers. You are responsible for any other taxes that apply in your location.

11. Refunds

Refunds are governed by our Refund & Cancellation Policy and by the Australian Consumer Law.

12. Account suspension

If your account is suspended for breach of these terms, no refund is payable for the remainder of the period. Reactivation is at our discretion.

13. Reactivation

You can restart a cancelled subscription at any time by choosing a plan on the /upgrade page.

14. Contact

Email: billing@propiq.com.au